IF YOU HAVE A QUESTION I WILL PROBABLY HAVE THE SOLUTION. If you cannot find the answers to any questions you may have below, please contact me through the website and it will be more  than glad to answer your questions directly and solve any issues as quickly and conveniently as possible.   I look forward to working with you to bring a Great  Art work into your Home, Church and Working place.

WHAT ARE YOUR BUSSINES HOURS?

We are a web based business and online  webpage should be up and running 24 hours a day, 7 days a week and 365 days a year. Feel free to place orders. Or any questions contact me through the website Contact Page, send me an email 24 hours a day. I will respond as soon as possible.

If you have a question that you need to call me about, please feel free to call between 9AM and 5PM Eastern Standard Time a  231 220 6301. If I don't answer, please leave me a message. Also, you can try text me before or after those business hours, but if I don't answer, please leave a message and I'll get back to you  as soon as possible.



WHAT IS THE AVERAGE TURN AROUND TIME?

All of my orders are printed and shipped through the best quality printer Company   Skyline Art Prints in Austin, Texas. Orders received on my website show up immediately on thier site.

While Skyline endeavors to complete all orders within 5 business days, wait times may be extended depending on the content of your order and during busier periods.

Paper- 1-3 business days

Canvas - 3-4 business days

Metal - 5 business days

Framed - 3-5 business days

Shipping takes an additional 1-7 business days, depending on distance. Customers will receive a tracking number via email on the day that your order is shipping.




DO YOU PROVIDE BILLING INFO OR ANYTHING THAT NOTATES PRICES WHEN YOU SHIP MY ORDER?

No. Your order will include the PACKING SLIP which only notates the customer NAME, PRINT REQUESTED  and SHIPPING ADDRESS . If you would like to send your receiver a special note, just type it in the message box at checkout.


HOW ARE THE ORDERS PACKAGED?

Depending on what your order consists of, we will put rolled paper and canvas in secure shipping tubes, while stretched canvas and framed pieces are protected with cardboard corners, bubble wrap, craft paper, and a secure shipping box.


WHAT ARE MY SHIPPING AND RETURN OPTIONS?

All orders have a 100% Money Back, Satisfaction Guarantee! This does NOT INCLUDE  SHIPPING  COST. If you don't LOVE IT, I'll refund your money if returned in the same condition within ♡ 30 DAYS ♡

If your prints arrive damaged: Keep all packaging and contact me for further instructions to replace your prints at  231 220 6301 Bussines  hours Monday  to Friday  9am to 5pm Eastern time, or email me a rllanostudio@gmail.com


WILL A PAPER PRINT LOOK SIMILAR TO A CANVAS PRINT?

Color will remain consistent over all of our media types. A Canvas print will look more textured.


WHAT ABOUT MATTES?

We use only white matte borders.




ARE THERE DETAILED SPECIFICATIONS THAT DESCRIBE THE TYPES OF MEDIUMS AND STYLES THAT YOU USE?

Yes, there are detailed specification that describe the different types of Mediums and Styles that we use. If you notice for each Medium selection or Style selection, there is a question mark symbol [ ? ] at the top of that selection. If you hover your mouse pointer over that question mark, a detailed specification and description window will pop up.

If you have further questions regarding these selections, please feel free to call me or contact me via the "Contact Me" form.

WHAT ARE MY FINISH OPTIONS FOR CANVAS AND WHAT ARE THEY LIKE? DO YOU ALWAYS COAT THE CANVAS? DO YOU COAT LOOSE CANVAS?

We will always coat canvas for protection, stretched or loose canvas. We have a glossy and satin option for your preference.

WHAT TYPE OF GLASS IS USED FOR FRAMING?

We use a 2 mil clear plexi-glass. It is ideal for safe shipping and blocks 66% of harmful UV light.
THANK YOU FOR YOUR BUSSINES  AND GOD BLESS YOU  ALL YOUR LIFE.